Customer Care Frequently Asked Questions

• What is deregulation? and how does it benefit consumers?
• How do I know if I am in a deregulated part of the state and eligible to choose a Retail Electric Provider?
• What happens if I have an emergency or power outage, since the market is deregulated?

• Who is Champion Energy?
• How can Champion Energy offer lower rates than many of its competitors?
• What customers does Champion Energy serve?
• How do I apply for a job with Champion Energy?

• Is there a chance I will lose power when I switch to Champion Energy?
• What happens if I switch to a new provider and that provider leaves the market?
• Do I need to contact my current provider when switching?
• Will I still get the same reliable electric service to my home or small business?
• Do you charge a fee to switch from my current provider to Champion Energy
• How long does the switch take?
• Will a deposit be required for me to sign up?
• How do I pay my deposit?
• Can I get my deposit waived?
• Will you check my credit when I sign up?

• What will I pay per kilowatt hour (kWh) of electricity based on 1,000 kWh of average monthly usage?
• Does this average cents per kWh rate include everything, including the electricity cost, the transmission and distribution charges, fuel charges, the monthly customer charge and other fees?
• Is this offer a fixed rate offer or a variable rate offer? If it is a variable rate offer, how can it change and how do I find out when the rate will change?
• Is there a contract involved?
• What happens when my contract period expires?
• TDU Service Area Emergency Service
• Is there a penalty if I break my contract with Champion Energy?
• Can you tell me about environmentally friendly or green electricity?

• How can I change my account information?
• How do I sign up to receive my bills by e-mail?
• What are my payment options?
• Does Champion Energy offer budget billing?
• What if I miss a payment or am late on a payment?
• If I need assistance in paying my bill, who do I contact?
• Can I change my payment due date?
• Can I change the date my meter is read?
• How much is the late payment fee?

What is deregulation and how does it benefit consumers?
In Texas, there used to be only one choice for electricity based on where you live. If you wanted electricity, you had to buy from the local utility. Everything changed in 2002, when a new state law broke apart the old monopolies and separated the delivery of electricity from the electricity itself. Now, in much of the state, one company reads the meters and maintains the poles and wires that deliver the electricity and many companies now compete to sell the electricity that runs over the poles and wires. As a result, Texas consumers benefit from competitive rates, more product options and greater service levels.

How do I know if I am in a deregulated part of the state and eligible to choose a Retail Electric Provider?
Contact us at info@championenergyservices.com, visit www.powertochoose.org or call 1.866.PWR.4.TEX.

What happens if I have an emergency or power outage, since the market is deregulated?
Contacting your local transmission and distribution utility (TDU), also known as a transmission and distribution service provider (TDU) company, is the fastest way to get a response to an emergency or power outage situation because, regardless of which Retail Electric Provider you choose, your TDU is responsible for the maintenance and repair of the equipment designed to flow power to your service location. Please check your bill for the TDU that covers your area. The TDU contact numbers are listed below for your reference:

TDU Service Area Emergency Service:
CenterPoint Energy (Houston and surrounding areas): 800.332.7143
Oncor (North and West Texas, including DFW): 888.313.4747 or 888.313.6862
AEP —CP&L/WTU (Central, South and West Texas): 866.223.8508 or 877.373.4858
Texas New Mexico Power (S. Central Coast, Far West and North Texas): 888.866.7456

Who is Champion Energy?
Houston-based Champion Energy ranks among the top retail electric providers in the United States. Champion Energy currently serves residential, commercial and industrial customers in deregulated electric energy markets in Texas, Illinois, Pennsylvania, Ohio and New Jersey. Backed by the financial strength of Texas-based Crane Capital and EDF Trading North America, LLC, Champion Energy is the fastest growing commercial provider in the U.S.

How can Champion Energy offer lower rates than many of its competitors?
Champion Energy maintains a very low cost structure, we actively manage our supply position, and we negotiate the purchase of wholesale power from electricity wholesalers at very reasonable prices. As such, Champion Energy can offer exceptionally competitive rates.

What customers does Champion Energy serve?
We are currently serving both residential and commercial customers in Texas and Pennsylvania, and commercial customers in Illinois and Ohio.

How do I apply for a job with Champion Energy?
If you are interested in joining our team, please visit the careers section of our web site at http://www.championenergyservices.com/career-opportunities/.

Is there a chance I will lose power when I switch to Champion Energy?
No. There will be no interruption of service when you switch to Champion Energy.

What happens if I switch to a new provider and that provider leaves the market?
If your provider leaves the market for any reason, your service will be transferred to an alternative provider with no loss of service. The PUCT (Public Utility Commission of Texas) seeks to make the transition to and from the alternative provider as seamless as possible. Notification of any such change in provider status is automatically generated and forwarded to the customer so you can take action and choose a new provider.

Do I need to contact my current provider when switching?
When you switch to Champion Energy, we send an electronic notice through ERCOT to your former electricity provider. However, we suggest that you refer back to your current provider's Terms of Service to see if anything specific is required from you, including whether you are subject to an early termination fee.

Will I still get the same relable electric service to my home or small business?
Yes. Your local TDU will still deliver the electricity to your home or business and read your meter each month. Nothing changes at your home or business. Existing power lines and meters will stay in place and continue to be maintained by the TDU. The TDU simply sends us your meter readings so we know how to bill you for service.

Do you charge a fee to switch from my current provider to Champion Energy?
Champion Energy does not charge any switching charges. The TDU may charge a fee if you request a particular day for your service to start or if you need expedited service. You will be informed of those charges if you request such service.

Can I get my deposit waived?
You may be eligible to have the deposit requirement waived if you meet the following criteria:

• Demonstrate satisfactory credit by providing a letter of credit that illustrates you were not late on an electricity bill payment more than once over the last 12 consecutive months. This standardized letter can be obtained from your current provider.Click here for example letter
• You are over the age of 65 and not delinquent in payment of any electric service account
• Applicants who have been declared a victim of domestic family violence and can submit a certification letter developed by the Texas Council on Family Violence as evidence. Please fax this letter to 281.653.5080.Download Form
• You are considered medically indignant as certified for a government entity or government-funded energy assistance program provider and physician.
• If you qualify for the Rate Reduction Program, you may be eligible to pay your deposit in two equal installments. For more information, call 1.877.653.5090 or email at info@championenergyservices.com.Customer Fact Sheet

How long does the switch take?
Switching to Champion Energy is fast and easy. A standard switch is completed in 7 days or less. You can request a specific date for your switch to take place when you enroll through our website; the TDU does charge an administrative fee for that, although Champion Energy does not. The specific charge is presented to you when you select the date. You can also request same-day or next-day switch by contacting our customer care department, which also carries a fee from the TDU but without any additional fee from Champion Energy.

Will a deposit be required for me to sign up?
Customers are required to demonstrate satisfactory credit in order to waive a deposit. Satisfactory credit can be demonstrated through a credit check or through proof of good payment history (no more than one late payment to your current electricity provider in the last 12 months). Certain individuals are eligible for deposit waivers based on protected status (such as victims of family violence, elderly with good payment history). Please contact our customer care department for more information.

• Send cashier's check or money order (personal checks and cash cannot be accepted) to:
      Champion Energy Services
      Attn: Residential Sign-Ups
      1500 Rankin Road, Suite 200
      Houston, Texas 77073
• Pay in person at one of the many Ace Cash Express locations. Please specify that your payment is a deposit.
• You can authorize a wire transfer of funds from your bank account to Champion Energy Services. Please call Champion Energy at 877.653.5090 for more information.

Will you check my credit when I sign up?
Yes. Champion Energy will perform a credit check to determine if a deposit is required. If you apply on-line and a deposit is required, we will notify you at the e-mail address or mailing address you provide during the enrollment process.

What will I pay per kilowatt hour (kWh) of electricity based on 1,000 kWh of average monthly usage?
Please refer to the Electricity Facts Label (EFL) for your particular plan. The EFL can be seen under the ‘details’ option next to the product name on our website and includes the average rate at 500 kWh, 1000 kWh and 2000 kWh. The average cents per kWh at 1000 includes all of the regular charges you receive each month averaged over 1000 kWh of electricity usage. Your actual average cents per kWh will vary from the amounts listed on the EFL based on the amount of electricity you use each month.

Does the average cents per kWh rate include everything, including the electricity cost, the transmission and distribution charges, fuel charges, the monthly customer charge and other fees?
The average cents per kWh rate includes the energy charge, transmission and distribution charges, PUC assessment (a tax charged to all customers, regardless of where you live) and any base charge, if applicable. Monthly service fees, if any, will be noted on your Terms of Service or Electricity Facts Label (EFL). The average rate does not include taxes that are based on where you live, such as city tax or gross receipts tax. The calculation of the “average cents per kWh” is regulated by the PUCT.

Is this offer a fixed rate offer or a variable rate offer? If it is a variable rate offer, how can it change and how do I find out when the rate will change?
There are three types of residential product offers: fixed, index and variable. Champion Energy currently only offers fixed and index service plans. New customers can choose from a variety of contract term lengths for fixed electricity plans. Under a fixed plan, the electricity rate does not change for the term of the contract, subject only to certain changes that could come from legal or regulatory changes. When your contract expires, your service continues on a Month-to-Month Variable Rate plan. Champion Energy's Month-to-Month Variable Rate Plan offers the flexibility of a monthly contract; however, the monthly price will change, but not by more than 30% each month. Rates are posted by the 30th of each month here.

Is there a contract involved?
If you choose one of our fixed-rate plans, the terms vary in duration, which are typically between 6 and 24 months. From time to time, we may also offer month-to-month plans.

What happens when my contract period expires?
When your contract expires, your service will not be terminated automatically. You have the choice to enter into another fixed-rate contract at current rates, or the account will go into month-to-month status with the current default rate, in accordance with your terms of service.

Is there a penalty if I break my contract with Champion Energy?
If you close your account with Champion Energy or switch to another electricity provider before your contract ends, you may be subject to an early termination fee, in accordance with your Electricity Facts Label (EFL). Please see your Terms of Service and EFL for additional details.

Can you tell me about environmentally friendly or green electricity?
Champion Energy makes it easy for consumers, like you, to make a positive difference for our environment, and we currently offer two 100% renewable energy plans: Green Power-6 and Green Power-12.

How can I change my account information?
Call our customer care department or download our Customer Change Form and return it to us by fax, e-mail or mail.

Does Champion Energy offer budget billing?
Yes. Champion Energy only offers residential customers a Levelized Billing Plan (Budget Billing), which allows you to spread the amount due over the year vs. experiencing fluctuations in your monthly amount due. Customers who are not delinquent in payment may enroll in the Levelized Billing Plan. Once enrolled, Champion Energy will calculate an average monthly payment based on your contracted rate and terms, and your historical usage and notify you of the monthly amount. Once every twelve months, Champion Energy will bill or credit your account amount of any overbilling or underbilling, as appropriate, against your actual usage during prior Level Billing periods. Start making your monthly bills more predictable by calling us at 1.877.653.5090 to enroll.

How do I sign up to receive my bills by e-mail?
Sign up for e-bills by contacting us at 877.653.5090 or support@championenergyservices.com.

What are my payment options?

• Automatic Bill Payments are fast and easy to schedule so that monthly payments are deducted automatically from your checking or savings account through Champion Energy’s secure online account management tool. Login here
• Pay By Credit Card on-line or through our toll-free Direct Payment Line at 866.680.5502 for a service fee of $3.95.
• Payments can be mailed to Champion Energy Services, P.O. Box 4190, Houston, Texas 77210-4190.
• Pay in person at ACE Cash Express across Texas, the locations of which are listed at www.acecashexpress.com. Please note that ACE will charge you a $2.00 fee for all cash payments and an additional $3.00 fee if you use a debit card.

What if I miss a payment or am late on a payment?
If your payment does not post by the due date, a disconnection notice will be sent to you, and you will have 10 days to process payment before your account is subject to disconnection for non-payment.

If I need assistance in paying my bill, who do I contact?
There are several payment assistance agencies that may be able to help you. Click here for a full list.

Can I change my payment due date?
We do not currently offer the ability to permanently change your payment due date. Please contact our Customer Care center if you need a payment extension.

Can I change the date my meter is read?
The changing of meter read dates is typically reserved for larger commercial users and is not allowed by residential customers.

How much is the late payment fee?
Late, delinquent or past due balances will result in a late payment penalty equal to 5% of the month’s past due amount, less any charges for which you have already been assessed a late fee.

• How do I know if I am in a deregulated part of Pennsylvania and eligible to choose an Electricity Generation Supplier?
• How do I report an outage? Who do I contact in the case of an emergency, with the market deregulated?

• Who is Champion Energy?
• What markets does Champion Energy serve in Pennsylvania?
• How can Champion Energy offer lower rates than many of its competitors?

• How long does a switch to Champion Energy take?
• Do I need to contact my current provider when switching?

• What is included in my price per kWh?
• What is gross receipts tax (GRT)?
• How is gross receipt tax calculated?
• Is Gross Receipts Tax included in my price?
• Is my price per kWh fixed for the term of my agreement?
• Is there an early cancellation penalty?
• What happens at the end of my agreement?
• What happens if I move?
• Who do I call if I have a question about my contract?
• Does Champion Energy offer renewable energy?

• Does Champion Energy offer budget billing?
• Where do I send my payment?
• Who do I call if I have a question about my total bill?
• Can I change my payment due date?
• What are my payment options?
• Do I have to pay a fee if my payment is late?
• Can I choose when my meter is read?
• What if I cannot pay my bill?

How do I know if I am in a deregulated part of Pennsylvania and eligible to choose an Electricity Generation Supplier?

How do I report an outage or electricity emergency, with the market deregulated?
Contact your local utility at the number on your electricity bill.

Who is Champion Energy?
Houston-based Champion Energy ranks among the top retail electric providers in the United States. Champion Energy currently serves residential, commercial and industrial customers in deregulated electric energy markets in Texas, Illinois, Pennsylvania, Ohio and New Jersey. Backed by the financial strength of Texas-based Crane Capital and EDF Trading North America, LLC, Champion Energy is the fastest growing commercial provider in the U.S.

What markets does Champion Energy serve in Pennsylvania?
Champion Energy serves the PPL Electric Utilities and PECO markets for residential customers. We also serve commercial and industrial clients in the Allegheny Power, Duquesne Light Company, Met-Ed, PECO, Penelec, Penn Power and PPL Electric Utilities markets.

How can Champion Energy offer lower rates than many of its competitors?
Champion Energy maintains a very low cost structure, we actively manage our supply position, and we negotiate the purchase of wholesale power from electricity wholesalers at very reasonable prices. As such, Champion Energy can offer exceptionally competitive rates.

How long does the switch to Champion Energy take?
In the PPL and Duquesne market area, your switch to Champion Energy as your Electric Generation Supplier will occur on your next available meter read, as long as your request to switch occurs 11 calendar days prior to your next meter read. If you request your switch within 11 days of your next meter read, the switch occurs on the following month’s bill. In the PECO market area your switch will occur on your next available meter read, as long as your request to switch occurs 16 calendar days prior to your next meter read. If you request your switch within 16 days of your next meter read, the switch occurs on the following month’s bill. In the First Energy market areas your switch will occur on your next available meter read, as long as your request to switch occurs 10 calendar days prior to your next meter read. If you request your switch within 10 days of your next meter read, the switch occurs on the following month’s bill.

Do I need to contact my current provider when switching?
We will notify your utility company that you have chosen to switch your Electricity Generation Services to Champion Energy, and your utility company will notify your current provider if you are already served by another Electricity Generation Supplier (EGS). We also suggest that you refer back to your current EGS's Terms of Service to see if anything specific is required from you. You may incur an early cancellation fee if you switch prior to the end of your contract term.

What is included in my price per kWh?
Your price includes electric generation service, transmission and gross receipts tax recovery fee of 6.27%. It does not include charges from your electric distribution company or state and local sales taxes.

What is gross receipts tax (GRT)?
Gross receipts tax is paid by both electric distribution companies and electric generation suppliers on the basis of the company's or the supplier's gross receipts from the sale of electric generation supply within the Commonwealth of Pennsylvania. Electric distribution companies and electric generation suppliers include the GRT as part of the cost of electric generation supply. (Source: PA Public Utility Commission)

How is gross receipt tax calculated?
The GRT rate in Pennsylvania for 2011 is 6.08%. However, since the tax is embedded in the cost of electric generation supply, electric distribution companies and electric generation suppliers apply a gross-up factor to determine the amount of GRT that must be paid to Pennsylvania. As a result, electric distribution companies and electric generation suppliers pay GRT to Pennsylvania in the amount of 6.47%on the base price of electric generation supply. This 6.47% is calculated as follows: assuming a GRT rate of 6.08%, the adjustment factor for GRT would be 1/(1 - .0608), or 1.0647. (Source: PA Public Utility Commission)

Is Gross Receipts Tax included in my price?
Yes. It is included in the residential price per kWh displayed on our website.

Is my price per kWh fixed for the term of my agreement?
Yes. The rate for your Electricity Generation Supply is fixed for the term of your agreement on all of our guaranteed fixed-rate plans.

Is there an early cancellation penalty?
If your circumstances change and you must cancel your contract, please call our customer care toll-free at 1.877.653.5090. The cancellation fee, if any, varies by the product you have enrolled on.  Refer to your product Terms and Conditions for additional information.

What happens at the end of my agreement?
Champion Energy will provide you with two notices to alert you to the upcoming end date of your current agreement, at which time we will advise you of your plan alternatives, whether month to month, a fixed-rate product or the opportunity to return to the electric utility.

What happens if I move?
If you move, your agreement with Champion Energy is cancelled. However, we understand that things change, and Champion Energy will waive the early cancellation fee if you are moving. In the event of a move, your utility will notify us. You must establish service in your new home with the local utility company prior to switching back to Champion Energy. Once you have your new account number, please call us toll-free at 1.877.404.0842 to re-enroll with Champion Energy.

Who do I call if I have a question about my contract?
If you have a question about the amount due, contact your local utility company at the number shown on your bill. If you have a question about the electricity generation supply portion of the bill from Champion Energy, contact us at 1.877.404.0842 or info@championenergyservices.com.

Does Champion Energy offer renewable energy?
Yes. Champion Energy offers several 100% renewable wind energy products. Check our rates page for additional information on these products.

Does Champion Energy offer budget billing?
Champion Energy supports budget billing for its residential customers in Pennsylvania, based on the budget billing rules in each utility market. Contact your utility to determine if you are eligible to participate in its budget billing program; your utility will notify Champion Energy Services of your budget billing status. We’ll then calculate your average monthly bill amount based on your historical usage and agreement rate. Each month you will pay an energy generation services charge based on this calculated average. Once per year (or earlier, if you terminate your agreement with us prior to the end of the agreement term), we will calculate a “true-up” fee – a credit to your account or an amount due – representing the actual amount of energy used during the budget billing period, and you are responsible for full payment for all energy used. Budget billing simply allows you to spread the amount due over the year vs. experiencing fluctuations in your monthly amount due.

Where do I send my payments?
All payments should be made directly to your local utility by following the instructions on your bill.

Who do I call if I have a question about my total bill?
If you have a question about the amount due, contact your local utility company at the number shown on your bill. If you have a question about the electricity generation supply portion of the bill from Champion Energy, contact us at 1.877.404.0842 or info@championenergyservices.com

Can I change my payment due date?
In Pennsylvania, the utility issues residential electrical bills and sets payment due dates. Contact your local utility to discuss residential payment due date programs that may be available.

What are my payment options?
Your local utility issues residential electrical bills and handles collections. Contact your local utility to discuss residential payment option programs.

Do I pay a fee if my payment is late?
Since your local utility issues residential electrical bills and oversees collections, your local utility also establishes the policy about late payments and can provide you with that information.

Can I choose when my meter is read?
Contact your local utility, which reads the meter, to discuss whether you can select your meter read date.

What if I cannot pay my bill?
your local utility company handles all billing and collections. If you cannot pay your bill, please contact your utility company directly to discuss payment alternatives.

• How do I know if I am in a deregulated part of Illinois and eligible to choose an Electricity Supplier??
• With the market deregulated, how do I report an outage or electricity emergency?

• Who is Champion Energy?
• What markets does Champion Energy serve in Illinois??

• What is the benefit of switching to Champion Energy?
• When will my service be switched?
• Do I need to contact my current provider when switching?
• Will you check my credit when I sign up?
• How do I pay my deposit?
• Are there any alternatives i paying my deposit?
• When will I get my deposit back?

• Do you offer fixed or variable rate plans?
• What happens if I move before my contract expires?
• What happens when my contract period expires?
• Is there an early cancellation penalty?
• Does Champion Energy offer renewable energy?

• How will I be billed?
• If I choose Champion Energy, can I later switch to a different electric supplier or choose to go back to the utility’s bundled service?
• Who do I call if I have questions about my bill?
• After I enroll, if I change my mind, can I cancel?
• What is the process if I have a complaint?
• What are my payment options?
• I’m on a budget payment plan with my utility. Can I continue with this plan if I enroll with Champion Energy?
• Where can I find a summary of Champion Energy's credit and collections practices(Customer Information Booklet)?

How do I know if I am in a deregulated part of Illinois and eligible to choose an Electricity Supplier??

With the market deregulated, how do I report an outage or electricity emergency?
You will continue to call ComEd for any power outages. ComEd is still responsible for the safe, reliable delivery of your electricity. Call ComEd at 1.800.Edison.1 (1.800.334.7661) to report an outage or track the status of an outage in your area.

Who is Champion Energy?
Houston-based Champion Energy ranks among the top retail electric providers in the United States. Champion Energy currently serves residential, commercial and industrial customers in deregulated electric energy markets in Texas, Illinois, Pennsylvania, Ohio and New Jersey. Backed by the financial strength of Texas-based Crane Capital and EDF Trading North America, LLC, Champion Energy is the fastest growing commercial provider in the U.S.

What markets does Champion Energy serve in Illinois?
Champion Energy serves the ComEd market for both residential and commercial customers. This includes the following counties - Jo Daviess, Carroll, Whiteside, Lee, La Salle, Livingston, Kankakee, Grundy Will, Kendall, Cook, Dupage, Lake, McHenry, Kane, Boone, Dekalb, Winnebago, Ogle and Stephenson.

What is the benefit of switching to Champion Energy?
With the deregulation of energy by the State of Illinois, you may now enjoy competitive rates and potential cost savings when compared to your current utility company’s electricity rates. Champion Energy offers fixed-rate pricing, which can provide you with budget certainty for your home or business over the length of your contract, regardless of changes in market pricing.

When will my service be switched?
Champion will become your supplier on your next meter read date, as long as your request to switch occurs 18 calendar days prior to your next meter read. If you request to switch less than 18 days before your next meter read, you switch will not occur until your following read. You will receive your first bill from Champion about one month after your switch.

Do I need to contact my current provider when switching?
When you switch, we will notify your utility company that you have chosen to switch your Electricity Supply Services to Champion Energy. We also suggest that you refer back to your current provider’s Terms of Service to see if anything specific is required from you, including whether you are subject to an early termination fee.

Will you check my credit when I sign up?
Yes. Champion Energy will perform a credit check to determine if a deposit is required. If you apply on-line and a deposit is required, we will notify you at the last step of your enrollment and by e-mail or mail.

How do I pay my deposit?
If you require a deposit at the end of the enrollment process, you may remit your deposit by:

• Sending a cashier’s check or money order (personal checks and cash cannot be accepted) to:
      Champion Energy Services
      Attn: Residential Sign-Ups
      1500 Rankin Road, Suite 200
      Houston, Texas 77073
• Authorizing a wire transfer of funds from your bank account to Champion Energy Services. Please call Champion Energy at 888.653.0087 for more information.

Are there any alternatives in paying my deposit?
Deposits can be satisfied in 3 installments if requested. The first installment must be paid by certified funds within 12 days of enrollment. If the payment is not received within the initial 12 days, the enrollment will be cancelled and the customer will have to re-apply for service. The remaining installments will be added to the first 2 bills that you receive. Accounts with an open deposit balance cannot receive payment arrangements.

How will I get my deposit back?
Your deposit will be refunded to you when you have paid your bill for electric service for 12 consecutive months without having more than four (4) late payments. You will accrue interest on your deposit at an annual rate established by the ICC. In December of each year the Commission shall announce the rate of interest that shall be paid on all deposits held during all or part of the subsequent year. At the end of every year of service, if the deposit plus interest is not refunded to you, the accrued interest on the deposit will automatically be refunded to you by crediting your account. If you terminate your contract early or switch away from Champion at the end of your contract, your deposit plus interest will be refunded to you net any balance due.

Do you offer fixed or variable rate plans?
Champion Energy currently only offers fixed service plans for Illinois. New customers can choose from a variety of contract term lengths for fixed electricity plans. Under a fixed plan, the electricity rate does not change for the term of the contract, subject only to certain changes that could come from legal or regulatory changes. Your cost per kWh won't go up or down based on the season or time of day, and it won't vary with the volume of electricity you consume.

What happens if I move before my contract ends?
If you move, your agreement with Champion Energy is cancelled without an early cancellation fee. If you move within a territory serviced by both ComEd and Champion Energy, you may authorize Champion to transfer your service to your new address.

What happens when my contract period expires?
When your contract expires, your service will not be terminated automatically. You will be notified 45 days prior to your contract expiring with the option to renew on another fixed-rate contract at current rates.

Is there an early cancellation penalty?
If your circumstances change and you must cancel your contract, please call customer care toll-free at 888.653.0087. The cancellation fee is equal to the number of months remaining in your contract multiplied by ten dollars ($10).

Does Champion Energy offer renewable energy?
Yes. Champion Energy offers several 100% renewable wind energy products. Check our rates page for additional information on these products.

How will I be billed?
You will receive one bill from Champion Energy that will include your distribution charges from ComEd. You can view a ComEd sample bill here to locate your account number and meter number.

If I choose Champion Energy, can I later switch to a different electric supplier or choose to go back to the utility’s bundled service?
Yes. However, you should check the terms of your agreement for any termination penalties that apply. Also, if you go back to the utility’s bundled service, you may be required to stay with the utility for 12 months before you can switch away. You should confirm with the utility before switching back.

Who do I call if I have questions about my bill?
For questions about the supply portion of the bill, call Champion Energy Customer Care at 866.653.0087.

After I enroll, if I change my mind, can I cancel?
Yes, you can cancel your contract within 10 full business days after the date of your first bill. However, if you miss the rescission window you will be subject to early termination fees.

What is the process if I have a complaint?
The Illinois Commerce Commission (ICC) recommends that you attempt to resolve any issues with your chosen supplier first prior to contacting the ICC directly. You may file a complaint with Champion Energy by calling 888.653.0087 or emailing complaints@championenergyservices.com. If you and the supplier cannot come to a resolution, you can file an informal complaint with the Illinois Commerce Commission at 800.524.0795 or online at www.icc.illinois.gov/consumer/complaint/.

What are my payment options?

• Automatic Bill Payments are fast and easy to schedule so that monthly payments are deducted automatically from your checking or savings account through Champion Energy’s secure online account management tool. Login here to set up your Champion Energy Account.
• Payments can be mailed to:
      Champion Energy Services
      P.O. Box 3115
      Houston, Texas 77253-3115

I’m on a budget payment plan with my utility. Can I continue with this plan if I enroll with Champion Energy?
Yes. Please call customer care at 888.653.0087 to enroll.

Where can I find a summary of Champion Energy's credit and collections practices(Customer Information Booklet)?
Champion Energy's credit and collections practices are summarized in the Customer Information Booklet.

• How do I know if I am in a deregulated part of New Jersey and eligible to choose an Electricity Power Supplier?
• How do I report an outage? Who do I contact in the case of an emergency, with the market deregulated?

• How long does a switch to Champion Energy take?
• Do I need to contact my current provider when switching?
• What information do you need from me in order to sign up?

• Can I review your standard contract before I receive your price offer?
• What is included in my price per kWh?
• Is my price per kWh fixed for the term of my agreement?
• Does your price include New Jersey state sales tax and are there any other taxes, charges or fees included in your price?
• Will I incur extra charges if my usage goes significantly above or below my usual level of usage for a given period of time?
• Is there a rescission period if I decide I want to cancel my service?
• Is there an early cancellation penalty?
• What happens at the end of my agreement?
• What happens if I move?
• Who do I call if I have a question about my contract?
• Does Champion Energy offer renewable energy?
• Do you offer other products or services (i.e. energy audits, consulting services, demand response, etc.) in addition to electricity or natural gas supplies?

• Does Champion Energy offer budget billing?
• Where do I send my payment?
• What will my bill look like?
• What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?
• Who do I call if I have a question about my total bill?
• What are my payment options?
• Do I have to pay a fee if my payment is late?
• Can I choose when my meter is read?
• What if I cannot pay my bill?

How do I know if I am in a deregulated part of New Jersey and eligible to choose an Electricity Power Supplier?

How do I report an outage? Who do I contact in the case of an emergency, with the market deregulated?
In the event of a power outage, please contact your appropriate utility using the numbers provided below.

New Jersey Utility Service Area Emergency Service:
PSE&G: 1.800.436.PSEG (1.800.436.7734), or at: 1.800.350.7734
JCP&L: 1.888.LIGHTSS (1.888.544.4877), or at: 1.800.662.3115, TTY/TTD: 1.800.221.0479
Atlantic City Electric: 1.800.833.7476

How long does a switch to Champion Energy take?
We will submit your enrollment request to your local electric utility, and your service will be switched on the next available meter read date. Please note that if your enrollment is completed less than 20 days prior to your next meter read, service may start the following month. Thus, your switch may take up to 2 billing cycles to take effect. Your first bill with charges from Champion Energy should be sent to you about a month after your switch is effective

Do I need to contact my current provider when switching?
We will notify your utility company that you have chosen to switch your Electricity Generation Services to Champion Energy, and your utility company will notify your current provider if you are already served by another Electric Power Supplier. We also suggest that you refer back to your current Third Party Supplier’s (TPS) Terms of Service to see if anything specific is required from you. You may incur an early cancellation fee if you switch prior to the end of your contract term.

What information do you need from me in order to sign up?

PSEG customers will need their utility account information known as “PoD ID” which is a 20-digit number found in the Charges section of your electric bill.

JCPL customers will need their utility account information known as “Customer Number”, which is a 20-digit number beginning with the numbers “08”.

Can I review your standard contract before I receive your price offer?
You can view the Terms and Conditions of all available plans after you select your state and utility on our website.

What is included in my price per kWh?
Average price per kWh includes: Electricity Charge, Transmission, and Sales & Use Tax.

Is my price per kWh fixed for the term of my agreement?
Yes. The rate for your Electricity Generation Supply is fixed for the term of your agreement on all of our guaranteed fixed-rate plans. At this time Champion Energy is only offering fixed rate plans.

Does your price include New Jersey state sales tax and are there any other taxes, charges or fees included in your price?
Yes. Your average price per kWh includes the electricity charge, transmission, and sales & use tax.

Will I incur extra charges if my usage goes significantly above or below my usual level of usage for a given period of time?
There will be no penalties or extra charges if your usage changes. You will continue to be charged at the per kWh rate that you initially signed up for. Your monthly cost is determined by multiplying your per kWh rate by your total monthly energy usage.

Is there a rescission period if I decide I want to cancel my service?
After you enroll with Champion Energy you will receive a confirmation notice from the utility and have the right to rescind your enrollment for any reason, by calling the utility within seven calendar days from the date of enrollment.

Is there an early cancellation penalty?
If your circumstances change and you must cancel your contract, please call our customer care toll-free at 1.888.653.0093. The cancellation fee, if any, varies by the product you have enrolled on. Refer to your product Terms and Conditions for additional information.

What happens at the end of my agreement?
Champion Energy will provide you with two notices to alert you to the upcoming end date of your current agreement, at which time we will advise you of your plan alternatives, whether month to month, a fixed-rate product or the opportunity to return to the electric utility.

What happens if I move?
If you move, your agreement with Champion Energy is cancelled. However, we understand that things change, and Champion Energy will waive the early cancellation fee if you are moving. In the event of a move, your utility will notify us. You must establish service in your new home with the local utility company prior to switching back to Champion Energy. Once you have your new account number, please call us toll-free at 1.888.653.0093 to re-enroll with Champion Energy.

Who do I call if I have a question about my contract?
If you have a question about the amount due, contact your local utility company at the number shown on your bill. If you have a question about the electricity generation supply portion of the bill from Champion Energy, contact us at 1.888.653.0093 or info@championenergyservices.com.

Does Champion Energy offer renewable energy?
Yes. Champion Energy offers several 100% renewable wind energy products. Check our rates page for additional information on these products.

Do you offer other products or services (i.e. energy audits, consulting services, demand response, etc.) in addition to electricity or natural gas supplies?
At this time we do not offer other products or services. this time we do not include other products or services.

Does Champion Energy offer budget billing?
Champion Energy supports budget billing for its residential customers in New Jersey, based on the budget billing rules in each utility market. Contact your utility to determine if you are eligible to participate in its budget billing program; your utility will notify Champion Energy Services of your budget billing status. Budget billing simply allows you to spread the amount due over the year vs. experiencing fluctuations in your monthly amount due.

Where do I send my payment?
If you receive a consolidated bill, all payments should be made directly to your local utility by following the instructions on your bill. Otherwise, you will make payments directly to Champion Energy by following the instructions on your bill.

What will my bill look like?
If you are eligible for consolidated billing you will continue to receive your bill from your utility. Champion Energy’s electricity supply charges will be included as a line item on your bill.

What billing options do you offer? Can I pay one consolidated bill for both my energy supplies and the delivery service, or must I pay separate bills to my energy supplier and my distribution utility?
You have the right to choose to receive a consolidated bill or dual bills. You may receive one consolidated bill issued by your utility for both your electricity supply and delivery service. Your bill will appear the same as it has in the past with a line item including Champion Energy’s supply charges. If you receive a dual bill you will be billed from both your local utility and Champion. Champion will bill you for the energy, transmission and sales and use tax. The utility will bill you for your distribution charges.

Who do I call if I have a question about my total bill?
If you have a question about the amount due, contact the billing party at the number shown on your bill. If you have a question about the electricity generation supply portion of the bill from Champion Energy, contact us at 1.888.653.0093 or info@championenergyservices.com.

What are my payment options?
Your local utility issues residential electrical bills and handles collections. Contact your local utility to discuss residential payment option programs.

Do I have to pay a fee if my payment is late?
Since your local utility issues residential electrical bills and oversees collections, your local utility also establishes the policy about late payments and can provide you with that information.

Can I choose when my meter is read?
Contact your local utility, which reads the meter, to discuss whether you can select your meter read date.

What if I cannot pay my bill?
Your local utility company handles all billing and collections. If you cannot pay your bill, please contact your utility company directly to discuss payment alternatives.